Drug licence 27AJVPJ6412B1Z8

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Shipping & Returns

Last updated: September 30, 2026

Where we ship

We ship within India and to other countries where the medicine can be legally received. If we cannot ship an item to your country, we will tell you before you pay, or cancel the order with a full refund.

When your order ships

  • Prescription orders ship after our pharmacist approves the prescription.
  • We send an email with the tracking number as soon as your parcel leaves us.
  • Delivery time depends on the destination and on customs. We tell you the expected time when we confirm your order.

Customs

Parcels to other countries may be inspected by customs. Any duties or taxes charged by your country are paid by the recipient. If customs asks for a prescription, keep a copy ready.

Returns

For safety reasons, medicines cannot be returned once they have left us, because we cannot be sure how they were stored. This does not affect your rights if something is wrong with your order.

Damaged, wrong or missing items

If your parcel arrives damaged, or an item is wrong or missing, contact us within 7 days of delivery with your order number and photos of the parcel and products. We will send a replacement or refund the affected items.

Refunds

  • If we cannot accept your prescription, or an item is unavailable, we refund the amount paid for those items.
  • You can cancel an order for a full refund any time before it ships.
  • Refunds are made to the original payment method.

Questions

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